Frequently Asked Questions


You have several payment options available, including PayPal, VISA, MasterCard, American Express, Amazon Pay, and Discover. Our checkout process is secured with SSL encryption, ensuring you can make your payment with peace of mind.

  1. Incorrect billing address and phone number:
    Ensure that the billing address in your account matches the one associated with your payment method.
  2. Credit card limit reached:
    Check your credit card limit. You may have exceeded your daily or overall credit card limit when the charge was attempted. Consider reducing your daily spending limit or using a credit card with a higher credit limit.
  3. Credit/Debit Card Number:
    Verify that the credit card or debit card number is accurate and current.
  4. Credit/Debit Card Expiration Date:
    Review the expiration date on your credit card or debit card. If it has expired, update your card information.
  5. PayPal account out of funds:
    Ensure that there are sufficient funds available in your PayPal account if PayPal is your chosen payment method.

Our aim is to guarantee a satisfactory customer experience, which is why our return policy allows for returns within 30 days of delivery.

You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange.
Personalized or other customized product may not be returned for refund or exchange under any circumstances.

Customer would be liable to pay for the return postage.

You can go through our size chart to know your size. Still if you have any problems regarding the size, no worries. You can leave us a message that you’re unsure about the size here and our support agent will assist you in getting a perfectly fitted product.

Certainly! You have the option to choose "Customise" in the size options and provide your body measurements.

If you're uncertain about your measurements, you can select "Customise" and proceed with the order.

After your order is placed, our team will contact you for your measurements and will help you in obtaining your accurate measurements.

Standard Order Timeline

All standard orders are dispatched within 2-3 Days.
For standard orders delivery time is 8-10 business days

Customise Order Timeline

All customise orders would be dispatched within 8-10 business days

While orders delivery time is 14-16 business days

Please reach out to us if you required actual delivery date for customise order in advance.

We use DHL and Fedex as our courier partners for all orders

Yes, Free Shipping applies to all countries except for Russia, Brazil, Israel, Iran, Iraq, India and OFAC Sanctioned Countries.

We aim to provide all customer a great customer journey.

If there are no tracking provided of your order.
Please contact and our team will be able to provide up to date information on the status of your order.

If your estimated delivery date has passed and you haven’t received your order, feel free to write to contact us here

Typically, customs or import duties come into play once your parcel arrives in your country.

To avoid any unwelcome surprises, it's advisable to reach out to your local customs office beforehand for the current charges. That way, you're well-prepared before placing your order.

These charges fall on the recipient of the parcel, whether you're a retail customer or buying in bulk.

Keep in mind, Prime Leather Shop has no say in these charges. Customs policies and import duties fluctuate greatly across different countries.

We're committed to resolving any problems with faulty items promptly.

Upon noticing a fault, reach out to our Customer Care team right away. Make sure to include:

  • Your order number
  • The name and number of the faulty item
  • A detailed description of the fault (and attach relevant images)

Our Team will respond within 24 hours. Once the details are confirmed, we'll swiftly send you a replacement item.

We can help you provide feedback of any query you have.

Please contact


Absolutely! We offer customization for virtually any type of jacket.

Feel free to provide a image or design for reference, and describe your desired jacket in the Custom Order Form.

We completely understand your concerns regarding sizing, design, and the quality of your custom order. To ensure that we meet your expectations, we've invested significant effort in refining our processes.

When you place a custom order, our customer service agent will request your body measurements. Please consult our sizing guide to accurately measure your body. By providing precise measurements, we minimize the possibility of sizing errors.

Design & Quality:
Solution: Prior to shipping your order, we provide you with pictures of the actual product. This allows you to review the design, materials, and stitching before we send it out. This step helps mitigate any potential issues regarding design and quality.

  • Natural Waist: Measure the natural waist circumference using measuring tape.
  • Lower Waist: Measure the lower waist circumference. Measure it as per the waistline as per the image.
  • Hip: Measure the hips circumference and allow 2-3cms additional to avoid issues.
  • Sleeves: Measure the sleeves length from the shoulder bone to the wrist bone.
  • Biceps: Measure the biceps circumference
  • Sleeves Cuff: Sleeve cuffs please add 1-2cms additional to avoid issues.
  • Shoulder: Stand straight and hands down to measure from edge of the shoulder from left to right as per image shown.
  • Deltoid: Measure circumference of the deltoid muscle as per the image.
  • Total Length: Measure the length from the back by standing straight as per the image.

Please do not hesitate to contact us, there are no charges for quotation, discussion, or even getting an illustration made for your custom jacket.

The only time we would charge you is when you make an actual purchase of your custom order.

Our primary offering revolves around providing premium-quality leather sourced from a variety of sources, including Lambskin, Sheepskin, Goatskin, Marino Wool and Cow-hide.

With our extensive expertise, we've crafted jackets from over 100 distinct leather articles, each distinguished by its type, pattern, color, shade, and thickness.

We aim to focus on delivering high-quality leather materials and emphasizes their experience and versatility in crafting jackets from a wide range of leather types and variations.

As our utmost strength is in Leather apparels but we also stitched wool jackets for our customers.

We're dedicated to ensuring that your jacket is perfect from the outset.

To achieve this, we share actual pictures of your custom order before sending it out, reducing the likelihood of returns.
However, if your custom order doesn't fit quite right, we offer the first alteration free of charge.
Please note that customers are responsible for the cost of shipping the jacket back to us.

Unfortunately, we are unable to accept returns for refunds on custom orders.

We hope you understand that each custom order is meticulously crafted according to your preferences, including style, material, and accessories, making it unique to you. As a result, we are unable to resell it to another customer

We make every effort to expedite the fulfillment process for custom orders and customise orders would be dispatched within 8-10 business days

While orders delivery time is 14-16 business days

Customers can inquire about delivery timelines from our customer service team during the discussion of their custom orders.

For orders with specific deadlines, we recommend communicating your desired delivery date to the CS agent before placing the order.